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Eles conversaram com um representante chamado Dave que, apesar de não ter registro do pedido de encerramento anterior, procedeu ao encerramento da conta. O jogador sugeriu que o cassino implementasse ferramentas de jogo responsável e facilitasse o encerramento da conta. Em seguida, a conta do jogador foi encerrada, resolvendo o problema.
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O jogador da Itália jogou com um bônus de € seven. Ele venceu e queria fazer uma retirada, mas recebeu a mensagem de que ainda não terminou os requisitos de apostas. O problema foi resolvido com sucesso.
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